Pranjal Upadhyaya

Initially, Global Capability Centers (GCC) were mostly handling operations of call centers, data processing, document management, and customer care. However, today, they work on cutting-edge and niche technologies. 

More multinational companies (MNCs) are reducing their dependence on Indian IT services companies by building their in-house tech centers. GCCs are undoubtedly eating into the outsourcing and offshoring cake of Indian IT services providers by setting up in-house development teams. In a GCC-less world, most of this work would have been captured by them.

Initially, Global Capability Centers (GCC) were mostly handling operations of call centers, data processing, document management, and customer care. However, today, they work on cutting-edge and niche technologies. 

More multinational companies (MNCs) are reducing their dependence on Indian IT services companies by building their in-house tech centers. GCCs are undoubtedly eating into the outsourcing and offshoring cake of Indian IT services providers by setting up in-house development teams. In a GCC-less world, most of this work would have been captured by them.

Communicating with GCCs – Things To Note Global Capability Centers (GCCs) in India have significantly transformed in recent years. No longer are they focused solely